Frequently Asked Questions “FAQ’s”
Q - Does the price include set up and delivery?
A – Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q - Do you deliver to other cities?
A – Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Call for a quote.
Q - Does the standard 6 hour rental time include your set up time?
A – No. We arrive early to set up so you get the entire rental time to play.
Q - When do you set up?
A – That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins, as early as 7am. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q - We've rented some really dirty inflatables from other companies in the past. Are they always that dirty?
A – No. The inflatable should be clean when you get it. PartyZone Inflatables cleans and disinfects after every rental.
Q - Do we have to keep it plugged in the entire time?
A – Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That´s why we require an electrical outlet within 50′ of the unit or a generator. Longer cords can cause your circuit breaker to overload so we bring our own heavy duty cords.
Q - What about parks? Do parks have electricity?
A – We love setting up at parks but most parks do NOT provide electricity. If you want to set up at a park, you must rent a generator or provide one. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. Please keep in mind, some parks may require a permit and a copy of insurance.
Q - What payments do you take?
A – Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q - What if we need to cancel?
A – Please check out our policies page for details.
Q - Do you require a deposit?
A – Yes. PartyZone requires all customers to pay a minimum of $50 deposit to hold a party date for the selection rental items. Orders larger than $600 may require up to a 50% deposit so contact our office if your event meets the criteria. All deposits are NON-REFUNDABLE, unless otherwise determined by PartyZone if deemed an emergency or unavoidable situation. Deposits will be saved as a “rain check” available for a credit to be used within 1 year, in your name. A “rain check” is non-transferable.
Q - How big are the inflatables?
A – Most of our inflatables (all of our character inflatables for example) are 15´x15´ which is a little bigger than most companies rent. Please note the space required for each inflatable (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit as it is the renters responsibility to ensure adequate amount of space is available. Inflatables need room to be secured with stakes and they need room for the blower. The unit must have at least 3ft in all directions around it while in operation so that it doesn’t rub against walls or trees as this may cause damage. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q - What about the big inflatables? Any special requirements?
A – Check the requirements listed with each inflatables. Also, make sure you have at least a 4ft access to the area where it will be set up. The inflatables can weigh up to 750 pounds so we need a clear path with ample room.
Q - What surfaces do you set up on?
A – We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Additional fees may apply to certain setup surfaces in the amount of $25.00.
Q - Can we see a copy of your contract and safety rules?
A – Yes. There is a link in your receipt once you’ve ordered or you may contact our office.
Q - Are we responsible for the unit if it gets a tear or damaged in any way?
A – Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.